Cases

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ALEONDA ENGINEERING

Internal Support Workbench

Turn customer evidence into an evidence-backed investigation without mixing current-case facts, official vendor documentation or historical field experience.

Customer Evidence≠Official Knowledge≠Case Knowledge

Workbench Access Token

Stored only in this browser's local storage.

New / Adopt Case

Create a new investigation or adopt a case already present in the frozen P0→P9 engine without overwriting its evidence or reports.

Case identity

The minimum information needed to start an internal investigation.

Tenant / CommCell ID Case ID Title Customer Owner Priority Status Reported symptom

Incident scope & technical anchor

Expected behavior Observed behavior Job IDs Components Window start Window end Timezone Investigation query

Cases already present in Support Intelligence

Select an existing engine case. Existing reports and evidence stay untouched.

Select an engine case to preview its anchor and current verdict.

Customer Owner Priority

Run Investigation

The Workbench orchestrates the frozen engine; it does not replace or modify it.

Anchor→P0→U1→P8→Claude→OpenAI

Run Dual-AI Engineer Copilot after deterministic RCA Dual-AI mode Force a fresh AI re-review even if the investigation packet is unchanged

P0→P9 remains authoritative for evidence. Claude and OpenAI provide advisory engineering analysis and must cite the packet.