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New ticket

CommCell, problem and priority are enough to open a ticket. Job IDs, the affected component or device and the incident window are optional: add them when you know them. Any technology's logs can be investigated.

Separate several values with commas. None is required: uploaded logs (switch, firewall, storage, hypervisor, OS, database, Commvault…) are enough to start an evidence-first investigation. Without a job ID, the affected component and the incident window (ISO-8601, both ends) are what link a log line to this incident.
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